play365 Privacy Policy

This page describes what we collect when you use play365 and how we keep that data protected. We collect personal information—such as your email, government ID, proof of address, and payment details—to verify your identity, process deposits and withdrawals, and prevent fraud. We do not sell your data to third parties or use it for marketing without your consent.

Our privacy commitments on play365 apply consistently across all game categories: live-dealer tables, football and sports betting (Liga 1, Piala Indonesia, Piala AFF), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). Whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking / local payment / online payment / e-wallet virtual accounts, your payment information is encrypted and processed securely.

We comply with standard data-protection practices applicable in our operating jurisdictions. Our servers may sit outside your jurisdiction, but all data transmissions between your device and our infrastructure are encrypted. This policy sets out your rights and our obligations regarding your information.

Data Collection and Use on play365

What we collect

We collect the following information when you register and use play365:

• Email address and login credentials
• Government-issued ID (for identity verification)
• Proof of address (for account activation)
• Payment method details (e-wallet accounts, bank account numbers, virtual-account references)
• Account balance, transaction history, and game activity logs
• Device information, IP address, and browser type (for security and fraud detection)
• Communication history with our support team

We collect this information only for legitimate purposes: account setup, identity verification, payment processing, fraud prevention, customer support, and regulatory compliance. We do not collect data unnecessarily, and we do not request information unrelated to these purposes.

How we use your data

Our play365 platform uses your personal information to operate our services securely and lawfully. We use your email and login credentials to authenticate your account. We use your government ID and proof of address to verify your identity and confirm your eligibility to use play365 in your jurisdiction.

We use your transaction and game-activity logs to maintain accurate account records, calculate your balance, and provide you with complete session history. We use device information, IP address, and browser data to detect fraudulent access, prevent account takeover, and maintain platform security.

We do not use your personal information for marketing email campaigns unless you explicitly opt in. We do not sell or share your data with third-party advertisers or data brokers. We may share data with payment processors and fraud-detection partners only to the extent necessary to process your transactions securely.

Data retention

We retain your account data as long as your account remains active. We retain transaction records for regulatory compliance and dispute resolution. We delete personal data upon account closure, subject to legal retention requirements.

Encryption

All data transmissions between your device and our servers use industry-standard encryption (TLS 1.2 or higher). Your password is hashed and never stored in plain text.

Third-party processors

We use payment processors, fraud-detection services, and data-hosting providers to operate play365. These processors are contractually obligated to protect your data and use it only for the services we request.

Your Rights and Our Commitments

Your rights regarding your data

You have the right to request correction of inaccurate personal information. If your email, address, or payment details change, you can update them through your account settings. We will update your records accordingly and verify changes through our standard procedures.

You have the right to request deletion of your account and associated personal information, subject to legal and regulatory retention requirements. When you close your account, we cease processing your data for active services but retain records as required by anti-money-laundering and fraud-prevention regulations.

You have the right to object to specific uses of your data. If we propose to use your information for a new purpose not described in this policy, we will notify you and request your consent before proceeding.

Cookies and tracking technologies

Our play365 platform uses cookies to maintain your login session, remember your preferences, and analyze site usage. We use session cookies (temporary) and persistent cookies (longer-duration). You can disable cookies in your browser settings, but some platform features may not function properly without them.

We do not use cookies to track your behaviour across other websites. We do not employ third-party tracking pixels or analytics that follow you outside play365. Our analytics are limited to understanding how users interact with our platform to improve performance and security.

Jurisdiction and legal basis

We operate play365 from servers located outside your jurisdiction. Your data may be processed in countries with different data-protection laws than your own. By using play365, you acknowledge that your information may be transferred internationally and processed in those locations.

Our legal basis for collecting and processing your personal information is contract performance (your account terms), legal obligation (fraud prevention and anti-money-laundering compliance), and legitimate interest (platform security and operational efficiency).

Contact and support

If you have questions about this privacy policy, your personal data, or how we protect your information, contact our support team through your account dashboard. We maintain English and Indonesian-language support channels accessible during standard business hours.

If you experience a data breach, suspected unauthorised access, or privacy concern, notify our support team immediately. We will investigate the issue and take appropriate corrective action. We retain detailed logs of all account access and data-modification events to aid in breach investigations.

This privacy policy is effective on the date of last update. We may revise this policy to reflect changes in our practices, legal requirements, or technology. We will notify you of material changes through your account email or a prominent notice on play365. Your continued use of play365 following any policy updates constitutes your acceptance of the revised terms.